Returns & Exchanges Policy
At Cloud 9 Smoke Shop, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return unused and unopened items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely place the unused items in their original packaging, ensuring all accessories and manuals are included to qualify for a refund.
Ship to Cloud 9
Affix the provided shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing